Support

We’re with You through Every Step of Lifelong Learning

Elevating students, faculty, and staff in their academic and professional pursuits is a community-wide endeavor—and the university’s support teams are here to provide a solid base for excellence. From fielding service requests to helping instructors digitally enhance their courses, all members of the Northeastern community can aim high knowing the technical details are taken care of. 

Real-Time Virtual Training

Northeastern ITS staff offer virtual instructor-led training sessions on Canvas and integrated tools, Panopto Lecture Capture, Microsoft Teams, and other academic technologies.

Explore Virtual Training Options

Contact the Service Desk

For additional questions or for assistance with a technical issue, please contact the IT Service Desk.

Email

Call: 617.373.4357

Chat Online

Find Answers

Explore Services

Drop-In Hours

Instructors and TAs can join drop-in hours to ask questions about Canvas, Microsoft Teams, Canvas and other digital teaching tools. Join virtually, Monday – Friday, 1 p.m. – 4 p.m. ET, via Zoom.

Join zoom drop in hours

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Currently Under Maintenance

Sites at Northeastern, which includes this website, is currently under maintenance.

During this period, all websites are in read-only mode, and site owners, administrators, editors, authors, contributors, and subscribers will be unable to log in or make edits. Visitors can still access and navigate sites as usual.

For more info, check the IT Statuspage.